WhatsApp sales agent for hotels and restaurants
Every direct booking is an OTA commission saved — provided you answer within minutes, including during service or after closing. The agent replies on WhatsApp and your direct channels with your real availability, and offers extras at the right moment.
In your day-to-day
- 01
Answers to booking requests at any hour, with real availability and rates from your PMS.
- 02
Extras offered at confirmation: breakfast, late check-out, a table at the restaurant, spa.
- 03
Private-hire and event enquiries qualified and passed on with dates, headcount and budget.
A typical scenario
A 60-cover restaurant with a private dining room gets its requests on WhatsApp and Instagram — precisely at the hours when the whole team is on the floor.
- 01
At 8:45 PM, mid-rush, a request for a table of 8 on Saturday: the agent checks the floor plan and confirms within the minute.
- 02
Following your no-show policy, it collects the card guarantee at confirmation time, without friction.
- 03
A birthday with a cake and a children’s menu: special requests are logged on the booking file, not scribbled on a corner of the pass.
What changes
The phone rings less during service, and large tables stop defecting to the competitor for lack of an answer before 11 PM.
Order of magnitude
Working assumptions
- →60 booking requests a week
- →a third arrive during service or after closing
Some twenty bookings a week captured at hours when nobody could answer — direct, with no platform commission.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
Booking requests arrive during service — by the time you reply, the guest booked elsewhere, often through an OTA that takes its commission.
- →
Guest reviews pile up unanswered, and an ignored negative review works against you for months.
- →
No-shows and unpaid group invoices get handled “when there is time” — which in season means never.
How it works
- 1
Immediate, fenced replies
The agent answers in seconds on your WhatsApp Business number: product questions, prices, availability — strictly from your catalogue and your rules. What it may not promise, it does not promise.
- 2
Qualification in conversation
As the exchange flows, the agent captures need, budget, timeline and contact details — no form to endure, just natural conversation in the client’s language.
- 3
Handover at the right moment
Warm lead, quote request, negotiation: the agent hands over to your salesperson with the full history. The client never repeats what they already said.
Typical results
30 s
first reply, day and night
100%
of conversations qualified and logged
+40%
leads handled, typical order of magnitude with the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent read the PMS or channel manager directly?+
Yes, where an integration exists: it checks availability and rates read-only. Writing — creating the booking — is only enabled if you authorise it; otherwise it hands the qualified request to reception.
No risk of overbooking?+
The agent never confirms a room without availability verified in your system of record. When in doubt — channel discrepancy, last room — it leaves the answer to reception rather than promising.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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