Email triage for hotels and restaurants
An establishment’s inbox mixes bulk OTA confirmations, booking requests, groups, supplier invoices and reviews to handle. The agent sorts this flow continuously, handles the repetitive and surfaces what deserves reception or management.
In your day-to-day
- 01
Detection of booking and modification requests drowned among the OTAs’ automatic notifications.
- 02
Routing of supplier invoices to accounting, allocated to the right outlet.
- 03
Group, seminar and press enquiries passed to management with the context extracted.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
The inbox is saturated with platform notifications — can the agent cope?+
It is a textbook case: it tells the automatic notification that needs nothing from the guest message awaiting a reply, extracts booking references and files the rest — the inbox becomes readable again.
Can it answer some messages on its own?+
Yes, within the approved fence: confirmations, practical questions, document requests. The rest lands pre-qualified with the right person, with the booking history already retrieved.
What if the agent misclassifies an important message?+
Rules are calibrated on your real flow and start in assisted mode: the agent proposes, your team validates, the agent learns. Autonomous sorting is only switched on once reliability is demonstrated — and everything stays browsable, nothing is deleted.
Does it work with Gmail, Outlook, a shared inbox?+
Yes — Gmail, Microsoft 365, IMAP, shared inboxes and aliases. The agent works inside your existing mailbox, without changing the address your clients know.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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