WhatsApp sales agent for e-commerce brands and online sellers
A visitor hesitating between two sizes or two models leaves without buying if nobody answers — and your best customers write in the evening, after work. The agent advises from your catalogue, replies in seconds and turns the conversation into an order.
In your day-to-day
- 01
Live product advice — sizes, compatibility, availability — from your catalogue and your real stock.
- 02
Re-engaging after an abandoned cart, opt-in respected, answering the objections that blocked the purchase.
- 03
Simple order intake with a payment link inside the conversation, and handover to an adviser for bespoke requests.
A typical scenario
A brand with a €90 average basket whose audience lives on Instagram: questions arrive by DM and WhatsApp, mostly between 8 PM and midnight — precisely when nobody answers.
- 01
At 10:30 PM a customer hesitates over a size: the agent crosses the size guide with her answers, confirms availability and drops a direct link to the right variant.
- 02
A shopper compares two models: the agent lays out the real differences — fabric, care, use case — without overselling, letting the choice settle on facts.
- 03
A message opening with “hi, I run three shops in Lyon”: detected as a wholesale enquiry, it lands with the B2B manager, contact details and context already noted.
What changes
Evening conversations stop dying unanswered: hesitation is handled the moment it happens, and the team finds concluded threads in the morning instead of a pile of cold messages.
Order of magnitude
Working assumptions
- →around 600 inbound conversations per month
- →45% arrive outside opening hours
In the order of 270 conversations a month that used to hit a closed door now get an answer in seconds — at a €90 basket, a few points of conversion pay for the agent.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
Customer service drowns in WISMO and return requests — while marketplace messages wait under an imposed response deadline.
- →
A stockout or a broken checkout on Saturday night is discovered Monday morning, revenue gone.
- →
The B2B side — resellers, corporate orders, marketplace payouts — pays late, and nobody has time to chase between two sales peaks.
How it works
- 1
Immediate, fenced replies
The agent answers in seconds on your WhatsApp Business number: product questions, prices, availability — strictly from your catalogue and your rules. What it may not promise, it does not promise.
- 2
Qualification in conversation
As the exchange flows, the agent captures need, budget, timeline and contact details — no form to endure, just natural conversation in the client’s language.
- 3
Handover at the right moment
Warm lead, quote request, negotiation: the agent hands over to your salesperson with the full history. The client never repeats what they already said.
Typical results
30 s
first reply, day and night
100%
of conversations qualified and logged
+40%
leads handled, typical order of magnitude with the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Is abandoned-cart follow-up on WhatsApp compliant?+
It requires an explicit opt-in and Meta-approved message templates; the agent works within that frame. Without opt-in, the follow-up stays on email and the agent takes over when the customer replies.
Does the agent know our stock in real time?+
Yes: it reads your back office or product feed and never promises a sold-out item. On a stockout, it offers the available alternative or the restock date.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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