Operations watchdog for hotels and restaurants
An availability gap between the PMS and an OTA, a wave of cancellations, a one-star review posted on a Saturday night: in this trade, an incident is paid in overbooking or reputation. The watchdog monitors your channels and flows continuously, service hours and nights included.
In your day-to-day
- 01
Alerts on availability or rate discrepancies between PMS, channel manager and OTAs, before the overbooking.
- 02
Detection of new guest reviews, with a draft reply prepared for validation.
- 03
Flagging of an abnormal drop in bookings over a key period — long weekend, season, local event.
How it works
- 1
Continuous watch over your flows
Stock, orders, deliveries, payments, queues, systems: the watchdog reads your tools continuously and learns each flow’s normal behaviour.
- 2
Signal, not noise
A seasonal variation is not an anomaly. The watchdog qualifies each gap — normal, watch, incident — and only alerts when action is useful. That triage is what keeps alerts trusted.
- 3
The right person, with context
The alert reaches the person who can act, with the diagnosis: what, since when, how big, and first leads. Escalation is automatic if nobody acknowledges.
Typical results
4 min
from anomaly to alert, observed in production
24/7
watching, nights and weekends included
÷10
alert volume, thanks to signal/noise triage
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the watchdog reply to reviews on its own?+
By default, no: it prepares a draft suited to the review, which you validate before publishing. You can later authorise it to publish alone on simple cases — thanks, positive reviews — while replies to sensitive reviews stay with you.
What exactly does it watch on the OTAs?+
The gaps that cost money: desynchronised availability, inconsistent rates across channels, bookings not fed back into the PMS. The alert reaches reception with the detail — channel, room, dates — to fix before the guest arrives.
How is this better than my current tools’ alerts?+
Your tools each alert in their own corner, on fixed thresholds, and often cry wolf. The watchdog crosses flows between tools, learns normal behaviour, and only interrupts when action is useful — with the diagnosis already done.
What exactly does the watchdog monitor?+
Whatever hurts you when it breaks: stock and stockouts, orders and deliveries, payments and direct debits, ticket queues, system availability. The scope is defined at the diagnostic and widens with trust.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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