WhatsApp sales agent for clinics and medical practices
For a practice, the topic is not sales but access: patients ask for appointments in the evening, and slots freed by cancellations stay empty because nobody has time to call the waiting list. The agent handles conversational appointment booking within a strictly administrative frame.
In your day-to-day
- 01
Appointment requests taken in the evening and at weekends, offered against the real slots in your diary.
- 02
Appointment reminders with confirmation requests, and slot release on cancellation.
- 03
Freed slots automatically offered to waiting-list patients, in the order you define.
A typical scenario
A multi-professional health centre brings together 9 practitioners — GPs, physiotherapists, a midwife — and its front desk starts every morning with a pile of yesterday’s voicemails.
- 01
At 9 PM, a patient asks for a physiotherapy slot: the agent offers the requested practitioner’s real availability, within a strictly administrative frame.
- 02
A patient wants to move an appointment: the agent reschedules, resets the reminder and confirms in writing — without going through the front desk.
- 03
Any mention of a worrying symptom halts the thread: immediate referral to the care team or emergency services, never advice or clinical prioritisation.
What changes
Freed slots get refilled instead of staying empty, and the front desk opens the day on an up-to-date diary rather than a full answering machine.
Order of magnitude
Working assumptions
- →900 consultations a month
- →around 6% no-shows, i.e. 54 lost slots
- →reminders, confirmations and the waiting list reallocate about a third of them
Some twenty consultations recovered every month — slots that already existed, simply put back into circulation.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
The switchboard saturates with practical questions — opening hours, documents, preparation — while patients hang up without an appointment.
- →
No-shows leave empty slots the waiting list would have filled, and nobody has time to call back.
- →
Rejected claims and unpaid balances pile up because the front desk is already doing two days’ work in one.
How it works
- 1
Immediate, fenced replies
The agent answers in seconds on your WhatsApp Business number: product questions, prices, availability — strictly from your catalogue and your rules. What it may not promise, it does not promise.
- 2
Qualification in conversation
As the exchange flows, the agent captures need, budget, timeline and contact details — no form to endure, just natural conversation in the client’s language.
- 3
Handover at the right moment
Warm lead, quote request, negotiation: the agent hands over to your salesperson with the full history. The client never repeats what they already said.
Typical results
30 s
first reply, day and night
100%
of conversations qualified and logged
+40%
leads handled, typical order of magnitude with the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent order patients by symptoms?+
No, never: no clinical triage. It applies administrative rules — consultation type, requested practitioner, seniority on the waiting list — and any mention of a medical emergency triggers referral to the care team or the emergency services, not prioritisation by the agent.
Does this replace our medical secretariat?+
No: it hands back the repetitive tasks — confirmations, reschedules, waiting list — so the team can focus on reception and the situations that need a human. The front desk keeps control of the diary.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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