Client portal for hotels and restaurants
Your group clients, corporates and event organisers call for the same things: the rooming list, the updated quote, the invoice. The portal gives them direct access to their file — and only theirs — while reception looks after the guests actually there.
In your day-to-day
- 01
Tracking of bookings and rooming lists by corporate clients and agencies, updated live.
- 02
Quotes, group contracts and invoices downloadable, menus and running orders approved online.
- 03
Specific requests — allergies, access, timings — filed against the event record.
How it works
- 1
Plugged into your tools, not a second entry
The portal reads live from your project-management tool, your CRM, your invoicing. Your team works as before; the client sees their slice, always current.
- 2
Approval built in
The client approves deliverables directly in the portal — an entire email thread disappears per revision round. Every approval is dated and traced.
- 3
Access walled by construction
Each client account reaches only its own projects and documents — never a neighbour’s. Minimal rights, every view logged: compliant by design, not by patch.
Typical results
-80%
“where is my project?” emails, typical order of magnitude
24/7
clients check on their own, whenever suits them
4-6 wks
to a first useful version in production
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Is it useful for an independent restaurant, not just a hotel?+
Yes, as soon as there are groups and private hires: menus to approve, headcounts that move, deposits to track. The portal replaces the email threads where that information gets lost between the quote and the day itself.
Can one agency see another’s files?+
Never: each account reaches only its own bookings and documents, and every view is logged. The walls are built in from design, not added afterwards.
Will my clients actually use it?+
Yes — if the portal answers the question they already ask by email. That is why we start with the one screen that would delete the most emails this month, put it in a few clients’ hands, and only widen on observed usage.
How is this different from giving clients access to my project tool?+
Your internal tool shows everything: internal notes, margins, other clients. The portal exposes a chosen slice, mostly read-only, dressed for someone who is not your employee. It is the difference between opening your office and opening a waiting room.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic