AI support desk for hotels and restaurants
An establishment gets the same questions every day — hours, parking, pets, allergens, booking changes — by email, on the website and on social channels. The agent answers them alone, within your rules and in several languages, and passes to the team whatever needs a judgement call.
In your day-to-day
- 01
Immediate answers to practical questions: late arrival, parking, pets, facilities, allergens from your own sheets.
- 02
Booking modification and cancellation requests handled according to your terms, with written confirmation.
- 03
Group, seminar and private-hire enquiries pre-qualified and passed to management with the full need.
A typical scenario
A seaside hotel-restaurant — 35 rooms, half its guests from abroad — runs the winter on a part-time front desk that cannot answer in four languages at all hours.
- 01
A Dutch couple asks in English whether the restaurant can adapt a gluten-free menu: the answer comes from your allergen sheets, in their language.
- 02
Baby cot, late arrival: the request is logged straight onto the booking file, where reception finds it at check-in.
- 03
A refund request outside the terms goes to the manager with the stay’s full history — the agent never grants a goodwill gesture on its own.
What changes
International guests get their answer in minutes all year round, and the winter front desk stops being the booking bottleneck.
Order of magnitude
Working assumptions
- →50 messages a day in season
- →7 in 10 are documented practical questions
- →about 7 minutes of handling each
35 replies a day sent without reception — around 4 daily hours, the equivalent of half a working day at the busiest times.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
Booking requests arrive during service — by the time you reply, the guest booked elsewhere, often through an OTA that takes its commission.
- →
Guest reviews pile up unanswered, and an ignored negative review works against you for months.
- →
No-shows and unpaid group invoices get handled “when there is time” — which in season means never.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent reply in the guest’s language?+
Yes: it replies in the language of the request — English, Spanish, German or other — under the same set of rules. For an establishment with international guests, that is often the first visible gain.
Can it grant a goodwill gesture or an upgrade?+
Only what you have approved: it applies your rules, offers what is allowed, and passes anything outside the frame to the team. A goodwill gesture stays a decision of the house.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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