AI support desk for hotels and restaurants
An establishment gets the same questions every day — hours, parking, pets, allergens, booking changes — by email, on the website and on social channels. The agent answers them alone, within your rules and in several languages, and passes to the team whatever needs a judgement call.
In your day-to-day
- 01
Immediate answers to practical questions: late arrival, parking, pets, facilities, allergens from your own sheets.
- 02
Booking modification and cancellation requests handled according to your terms, with written confirmation.
- 03
Group, seminar and private-hire enquiries pre-qualified and passed to management with the full need.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent reply in the guest’s language?+
Yes: it replies in the language of the request — English, Spanish, German or other — under the same set of rules. For an establishment with international guests, that is often the first visible gain.
Can it grant a goodwill gesture or an upgrade?+
Only what you have approved: it applies your rules, offers what is allowed, and passes anything outside the frame to the team. A goodwill gesture stays a decision of the house.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic