AI support desk for carriers and logistics providers
A carrier’s client questions are massively repetitive: where is my freight, what time is delivery, resend the POD. The agent answers them alone by reading your TMS, and passes real disputes to operations.
In your day-to-day
- 01
Immediate answers to tracking requests with the route’s real status, without an operator picking up.
- 02
Sending the POD or consignment note on simple client request, in the right format.
- 03
Damage or shortage dispute: pre-qualified file (photos, references, timeline) handed to operations.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can the agent read our TMS to give real status?+
Yes, that is the whole point: it reads your TMS read-only and answers with the current status, not a generic formula. Where integration is impossible, it works from existing exports or notifications.
What does it do with a client angry about a delay?+
It gives the factual information available, never promises a slot it cannot guarantee, and hands over to an operator with context as soon as the exchange turns sensitive.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic