AI support desk for marketing and communication agencies
Agency clients write for the same things: where is the proof, the campaign stats, resend a file, shift a date. Each request interrupts a project manager mid-production. The agent answers the factual on its own and routes the rest with context.
In your day-to-day
- 01
Immediate answers on deliverable progress and upcoming deadlines, read from your project-management tool.
- 02
Resending requested files — logos, proofs, exports — in the right format and the right version.
- 03
Change requests pre-qualified: which deliverable, which version, which deadline — handed to the project manager in one block.
A typical scenario
An agency with 60 active accounts where every project manager is interrupted some fifteen times a day for factual matters — a file, a date, a status — requiring zero creative judgement.
- 01
At 7 PM a client asks for “the latest proof”: the agent identifies the internally approved version, resends it, and notes that the client’s V3 is not the team’s V4 — ambiguity cleared.
- 02
A newcomer on the client side requests access to the reports: the authorisation procedure starts, with sign-off on your side before anything opens.
- 03
“Can you do it like the March campaign?”: the agent retrieves that campaign, its formats and its results, and hands the project manager a request that is finally precise.
What changes
Project managers regain unbroken stretches of concentration, and clients get their factual answers the hour they ask them — often outside your working hours.
Order of magnitude
Working assumptions
- →around 600 factual requests per month (60 accounts × 10)
- →8 minutes per request, interruption cost included
In the order of 80 project-manager hours per month — a full half-time position handed back to production.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
The first days of every month vanish into Meta, Google Ads and GA4 screenshots for reports clients skim.
- →
Fees are chased badly when the debtor is also the client you cannot afford to upset mid-campaign.
- →
A runaway media budget or broken tracking surfaces at the next report — after thousands of euros spent for nothing.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Our clients value their dedicated contact — will the agent frustrate them?+
The agent does not replace the contact; it absorbs the factual that kept interrupting them: statuses, files, dates. The client gets an answer in minutes, and their project manager is available again for the real conversations.
Can it answer about a running campaign’s performance?+
Yes, on the factual numbers pulled from the platforms — impressions, clicks, conversions. Interpretation and recommendations stay with your consultants: the agent gives the number, not the strategic opinion.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnosticFree resource
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