AI support desk for marketing and communication agencies
Agency clients write for the same things: where is the proof, the campaign stats, resend a file, shift a date. Each request interrupts a project manager mid-production. The agent answers the factual on its own and routes the rest with context.
In your day-to-day
- 01
Immediate answers on deliverable progress and upcoming deadlines, read from your project-management tool.
- 02
Resending requested files — logos, proofs, exports — in the right format and the right version.
- 03
Change requests pre-qualified: which deliverable, which version, which deadline — handed to the project manager in one block.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Our clients value their dedicated contact — will the agent frustrate them?+
The agent does not replace the contact; it absorbs the factual that kept interrupting them: statuses, files, dates. The client gets an answer in minutes, and their project manager is available again for the real conversations.
Can it answer about a running campaign’s performance?+
Yes, on the factual numbers pulled from the platforms — impressions, clicks, conversions. Interpretation and recommendations stay with your consultants: the agent gives the number, not the strategic opinion.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic