AI support desk for vocational training providers
Learners and companies keep asking the same questions: where is my invitation, how do I use my CPF budget, when will I get my certificate. The agent answers them alone from your session files, and hands your team the sensitive teaching or funding situations.
In your day-to-day
- 01
Immediate answers on invitations, platform access, session dates and locations — without tying up the admin team.
- 02
Guiding learners through CPF steps: eligibility, enrolment on the official portal, withdrawal period.
- 03
Resending attendance certificates and completion certificates on request, in the right format.
A typical scenario
A provider training 2,500 learners a year, whose phone lines saturate at every session start: lost invitations, platform access, certificates requested months later.
- 01
The week before a session starts, the wave of “I never received my invitation” is absorbed live: the agent checks the file, resends the document, fixes the wrong email address.
- 02
A former learner needs their November certificate for a skills-validation file: retrieved from the management tool and sent within five minutes, six months after the session.
- 03
A question about the remaining CPF balance drifts into financial advice: the agent stops there and hands over to the adviser, file and conversation history attached.
What changes
Session starts no longer paralyse the admin team, and learners get their documents when they need them — not when the assistant returns from leave.
Order of magnitude
Working assumptions
- →around 400 requests per month in enrolment periods
- →70% concern invitations, access and certificates
- →5 minutes average handling per request
Some 280 requests absorbed per enrolment month — about twenty hours handed back to the team exactly when it is shortest of them.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
Every session generates its paperwork — invitations, attendance sheets, completion certificates — and one missing document is enough to block an OPCO payment.
- →
Funding arrives late: OPCO subrogation, CPF balances via the Caisse des Dépôts, companies waiting for the certificate — and chasing always comes after teaching.
- →
The BPF report and the Qualiopi surveillance audit are prepared in a rush, reconstructing evidence that should have been filed all year.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can the agent answer about the funding of a specific file?+
It answers on facts — file status, expected document, next step — from your tools. As soon as a funding decision or negotiation is involved, it hands over to your team with the complete file.
Not all our learners are comfortable with digital tools — does the agent adapt?+
It answers plainly, without jargon, including by email if the learner prefers writing. And a confused or worried request goes to a human rather than looping.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnosticFree resource
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