AI support desk for vocational training providers
Learners and companies keep asking the same questions: where is my invitation, how do I use my CPF budget, when will I get my certificate. The agent answers them alone from your session files, and hands your team the sensitive teaching or funding situations.
In your day-to-day
- 01
Immediate answers on invitations, platform access, session dates and locations — without tying up the admin team.
- 02
Guiding learners through CPF steps: eligibility, enrolment on the official portal, withdrawal period.
- 03
Resending attendance certificates and completion certificates on request, in the right format.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can the agent answer about the funding of a specific file?+
It answers on facts — file status, expected document, next step — from your tools. As soon as a funding decision or negotiation is involved, it hands over to your team with the complete file.
Not all our learners are comfortable with digital tools — does the agent adapt?+
It answers plainly, without jargon, including by email if the learner prefers writing. And a confused or worried request goes to a human rather than looping.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic