AI support desk for estate agencies and property managers
Tenants and landlords write to the agency about everything: a rent receipt, a notice, a leak, the management statement. The agent answers the recurring by reading your property-management software, and routes genuine emergencies to the right manager.
In your day-to-day
- 01
Immediate sending of rent receipts and service-charge statements at the tenant’s request.
- 02
Answers to tenants’ recurring questions: notice periods, check-out inspection arrangements, service-charge reconciliation.
- 03
Repair requests (leak, boiler failure): urgency qualified, photos collected, and the case handed to the manager with the property file.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can the agent call out a contractor on its own in an emergency?+
Only within the frame you set: for a genuine emergency (major leak, no heating in winter) and under a spending cap approved per property or per landlord, it can engage your listed contractor. Beyond that, it alerts the manager — within minutes, not the next day.
Can landlords query it too?+
Yes: owner-account balance, rents collected, works in progress on their properties — the agent answers with the real data from your management software. Questions of asset strategy or letting policy go to the manager.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic