Chatbots & assistants
Support that answers in 3 minutes, even on Sundays
Most support tickets are variations of the same twenty questions. The support agent resolves those on its own, using your rules and your sources, and for everything else prepares a documented draft your team only has to approve.
The problem it removes
- 01
First-response time is measured in hours or days, so clients chase — which creates even more tickets.
- 02
Your team spends its days on “where is my order?” instead of the cases that deserve a human brain.
- 03
Evenings, weekends, holidays: nobody answers, and dissatisfaction quietly piles up.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
How do you prevent made-up answers?+
The agent only answers from your validated sources and cites where each answer comes from. In grey areas it transfers to a human instead of improvising. In the first weeks every conversation is supervised before its scope widens.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic