AI support desk for manufacturers and industrial SMEs
A manufacturer’s clients always ask the same questions: where is my order, what lead time for this part, resend the material certificate. The agent answers on its own by reading your MRP, and hands pre-qualified quality claims to the right team.
In your day-to-day
- 01
Answers on order progress with the real availability date from your production schedule.
- 02
Sending material certificates, certificates of conformity and datasheets on request, at the right revision index.
- 03
Quality claim pre-qualified — part number, batch number, quantities, photos — handed to the quality team to open the non-conformity.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can the agent quote a delivery date to a client?+
It only communicates the date validated in your schedule — never an estimate it would invent. If the date is unreliable or the order is late, it hands over to sales admin instead of promising.
Does the agent need to plug into our MRP? It is getting old.+
The agent reads your MRP or ERP read-only, however old it is — and where direct access is impossible, it works from existing exports. No migration is needed to start.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic