AI support desk for garages and car dealerships
A garage’s customer questions fit in three sentences: where is my car, how much will it cost, when can I come in. The agent answers them alone by reading the DMS and the workshop diary, and only disturbs the team for real decisions.
In your day-to-day
- 01
Immediate answers on repair-order status — in diagnosis, awaiting parts, ready for collection — without the front desk picking up.
- 02
Service bookings following the manufacturer’s schedule for the model, slotted into the workshop’s real availability.
- 03
Sending the estimate, invoice or inspection report on simple customer request, in the right format.
A typical scenario
An independent garage: two mechanics, the owner at the counter, forty calls a day — half of them asking whether the car is ready.
- 01
On Sunday a customer sends a photo of her lit-up dashboard. The agent identifies the warning light, says whether she can drive and books the first Monday slot.
- 02
Approaching roadworthiness-test deadlines trigger a message with two slots to choose from — the diary fills up across the slow weeks.
- 03
At handover, “what exactly was the part you changed?”: the answer arrives with the detailed repair order and the invoice explained line by line.
What changes
The counter stops being a switchboard. Answers go out without interrupting either the reception or the man under the lift.
Order of magnitude
Working assumptions
- →40 calls a day, 60% of them about status, slots or documents
- →3 minutes per call, not counting the interrupted job in the workshop
More than an hour of counter time back every day — and dozens fewer interruptions, which shows up directly in the workshop’s invoiced hours.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
The phone rings all day for vehicle status — and every answer means checking the DMS or disturbing the workshop.
- →
Repair orders stay open because of a backordered part or a pending insurance approval, and nobody has time to chase the supplier or the assessor.
- →
Invoices to companies, fleets and insurers slip week after week because collection comes after the workshop.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent read our DMS to give the real vehicle status?+
Yes, that is the whole point: it reads the DMS read-only and answers with the repair order’s actual state, not a generic formula. Where integration is impossible, it works from existing exports or reports.
What does it do if a customer disputes an estimate or the work done?+
It gives the factual elements — approved estimate, work performed, photos if you attach them — and hands over to your workshop manager with the history as soon as the exchange becomes a dispute.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnosticFree resource
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