AI support desk for garages and car dealerships
A garage’s customer questions fit in three sentences: where is my car, how much will it cost, when can I come in. The agent answers them alone by reading the DMS and the workshop diary, and only disturbs the team for real decisions.
In your day-to-day
- 01
Immediate answers on repair-order status — in diagnosis, awaiting parts, ready for collection — without the front desk picking up.
- 02
Service bookings following the manufacturer’s schedule for the model, slotted into the workshop’s real availability.
- 03
Sending the estimate, invoice or inspection report on simple customer request, in the right format.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent read our DMS to give the real vehicle status?+
Yes, that is the whole point: it reads the DMS read-only and answers with the repair order’s actual state, not a generic formula. Where integration is impossible, it works from existing exports or reports.
What does it do if a customer disputes an estimate or the work done?+
It gives the factual elements — approved estimate, work performed, photos if you attach them — and hands over to your workshop manager with the history as soon as the exchange becomes a dispute.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic