AI support desk for home care and personal services providers
Families always call about the same things: what time is the carer coming, how do I get my tax certificate, how do I move a visit. The agent answers on its own by reading your schedule and telecare data, and passes real decisions to area managers.
In your day-to-day
- 01
Immediate answers on the scheduled visit time and the carer’s name, read from the day’s roster.
- 02
Sending the annual tax certificate or a duplicate invoice on simple request, without going through the front desk.
- 03
Visit-change requests pre-qualified (reason, dates, constraints) and handed to the area manager with context.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent answer the phone or only written channels?+
The core of the setup is written — email, SMS, WhatsApp — where volume is best absorbed. Phone reception stays human; the agent relieves it by handling everything that can be written, including replies to messages left outside opening hours.
What if a family reports a serious problem with a carer?+
It never handles a sensitive complaint alone: the message goes straight to the area manager with the history of the visits concerned, and the family is told a human will call back.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic