AI support desk for home care and personal services providers
Families always call about the same things: what time is the carer coming, how do I get my tax certificate, how do I move a visit. The agent answers on its own by reading your schedule and telecare data, and passes real decisions to area managers.
In your day-to-day
- 01
Immediate answers on the scheduled visit time and the carer’s name, read from the day’s roster.
- 02
Sending the annual tax certificate or a duplicate invoice on simple request, without going through the front desk.
- 03
Visit-change requests pre-qualified (reason, dates, constraints) and handed to the area manager with context.
A typical scenario
Three branches, 400 families: the front desk picks up 90 times a day, mostly for visit times or documents already sent once.
- 01
Monday 8 AM, the weekend’s thirty messages are closed — replacement carers confirmed to families, two sensitive situations at the top of the manager’s queue.
- 02
10 PM: a family caregiver reports the key was not in the lockbox. Instruction passed to the morning carer, family reassured within the minute.
- 03
Summer holiday carer changes: every family concerned gets the name and the dates; worried replies go up to the manager, the rest close on their own.
What changes
Phone reception can breathe. Families get written answers at any hour; area managers are only pulled in when a decision is needed.
Order of magnitude
Working assumptions
- →90 daily requests across the network, 60% of them about schedules or documents
- →3 minutes of handling each
Nearly 2 h 45 absorbed each day — about 14 hours a week, a half-time reception post given back to the families who truly need a voice.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
A sick call at 7 AM triggers a cascade of replacements that area managers handle by phone, under pressure, every single day.
- →
Between the French URSSAF instant tax-credit advance, public care allowances and the family co-payment, invoicing is reconciled by hand — and unpaid balances surface too late.
- →
A missing telecare check-in is discovered the next day — sometimes after the family has called to say nobody came.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent answer the phone or only written channels?+
The core of the setup is written — email, SMS, WhatsApp — where volume is best absorbed. Phone reception stays human; the agent relieves it by handling everything that can be written, including replies to messages left outside opening hours.
What if a family reports a serious problem with a carer?+
It never handles a sensitive complaint alone: the message goes straight to the area manager with the history of the visits concerned, and the family is told a human will call back.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnosticFree resource
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