AI support desk for e-commerce brands and online sellers
Half of an online store’s tickets boil down to three questions: where is my order, how do I return it, when do I get refunded. The agent answers them alone by reading your OMS and carrier tracking, and leaves your team the disputes that deserve a human.
In your day-to-day
- 01
Immediate answers to WISMO requests with the real carrier status and tracking link, on email, chat and marketplaces.
- 02
Generating the return label and stating the applicable policy, based on the reason and time since delivery.
- 03
Lost parcel or damage: carrier investigation opened and a pre-qualified file handed to customer service with photos and references.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can the agent trigger a refund on its own?+
Only within the fence you approve — for example a refund under a threshold amount once the return is received and conforming. Beyond that, it prepares the file and a human clicks.
Does it hold up during the Black Friday peak?+
That is when it pays off most: its capacity does not depend on a staffing plan. Ticket volume can triple over the holidays; first-response time stays in minutes.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic