AI support desk for wholesalers and B2B distributors
A distributor’s client questions are massively repetitive: stock, lead time, net price, where is my order, resend the duplicate. The agent answers them alone by reading your ERP, at the client’s own net price, and passes judgment calls to order processing.
In your day-to-day
- 01
Immediate answers on availability and restocking lead time, item by item.
- 02
Quoting the client’s net price — their grid, their discounts — without going through the rep.
- 03
Sending duplicate invoices and delivery notes on simple request, in the right format.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent know each client’s specific net prices?+
Yes: it reads the pricing conditions in your ERP — grids, discounts, running promotions — and never quotes a price that does not match the requesting account.
What does it do when an item is out of stock?+
It states the real restocking lead time and, if you authorise it, offers the substitutions you have validated in the catalogue. A sensitive request goes to the rep with context.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic