AI support desk for recruitment firms and staffing agencies
Candidates and clients ask the same questions endlessly: where is my application, when does the shortlist arrive, where is the assignment contract. The agent answers them alone by reading your ATS, and passes real judgment calls to consultants.
In your day-to-day
- 01
Immediate answers to candidates on their application status, with the real stage of the process — not a generic acknowledgement.
- 02
Progress updates sent to clients on their open searches: candidates presented, interviews scheduled, feedback pending.
- 03
Resending requested documents — assignment contracts, work orders, certificates — without involving the account manager.
A typical scenario
In a recruitment firm, candidates left without news and clients waiting for updates generate some fifty requests a day — handled by consultants and assistants between two interviews.
- 01
Sunday evening, a candidate in process asks where his application stands: he learns his client interview is set for Thursday — instead of the silence that makes good profiles walk.
- 02
A temp worker asks for her employment certificate: it goes out within the minute, in the right format.
- 03
“Where are we on the accountant role?”: the client gets the exact picture — three candidates presented, two interviews held, one feedback pending.
What changes
Candidates and clients get their answer without a consultant picking up, and profiles in process stay engaged instead of evaporating for lack of news.
Order of magnitude
Working assumptions
- →some fifty candidate and client requests a day
- →65% are purely factual
- →3 minutes of handling each
About 8 hours a week returned to the team (50 × 65% × 3 min × 5 days) — and a lower candidate-evaporation rate, often worth more than the hours.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
Applications arrive by the hundreds — the best profiles are already in process elsewhere by the time a consultant opens the inbox.
- →
Placement invoices and temp timesheet billing get chased after sourcing, always — and outstanding balances swell.
- →
A no-show or a poorly anticipated assignment end is discovered through an angry client call, not by the firm.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent read our ATS to give the real state of a process?+
Yes, that is the whole point: it queries your ATS read-only and answers with the current status. Where integration is impossible, it works from existing exports or notifications.
What does it tell a rejected candidate?+
Whatever you decide: a closing message in a tone you approve, or a handover to the consultant for profiles worth keeping in the pool. It never invents a rejection reason.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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