AI support desk for recruitment firms and staffing agencies
Candidates and clients ask the same questions endlessly: where is my application, when does the shortlist arrive, where is the assignment contract. The agent answers them alone by reading your ATS, and passes real judgment calls to consultants.
In your day-to-day
- 01
Immediate answers to candidates on their application status, with the real stage of the process — not a generic acknowledgement.
- 02
Progress updates sent to clients on their open searches: candidates presented, interviews scheduled, feedback pending.
- 03
Resending requested documents — assignment contracts, work orders, certificates — without involving the account manager.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent read our ATS to give the real state of a process?+
Yes, that is the whole point: it queries your ATS read-only and answers with the current status. Where integration is impossible, it works from existing exports or notifications.
What does it tell a rejected candidate?+
Whatever you decide: a closing message in a tone you approve, or a handover to the consultant for profiles worth keeping in the pool. It never invents a rejection reason.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic