AI support desk for law firms
A firm’s clients call to know where their case stands, when the next hearing is, which documents to provide — factual questions that interrupt associates all day. The agent answers from information the firm has validated, and routes every substantive question to the lawyer, without exception.
In your day-to-day
- 01
Answers on the factual state of the case — hearing scheduled, submissions filed, expert assessment underway — as validated by the firm.
- 02
Collection of documents requested from the client, with a list of what is missing and follow-ups until the file is complete.
- 03
Appointment booking with the right lawyer, taking hearings and unavailability into account.
How it works
- 1
The agent learns your business
It is fed your real sources: FAQ, documentation, ticket history, business rules. It only answers what it can source — no improvising.
- 2
Autonomous resolution, fenced
Recurring requests — tracking, invoices, procedures — are resolved end to end. Anything outside the fence goes to the human queue with a sourced draft reply already written.
- 3
Supervision and continuous improvement
Every conversation is reviewed by our engineers in the first weeks. The autonomous-resolution rate rises as the agent earns reliability — never the other way round.
Typical results
60%
of tickets resolved with no human involved, observed in production
3 min
first response, 24/7
×3
handling capacity for the same team
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Could the agent end up giving a client legal advice?+
No — that is a design prohibition, not a setting. Its scope is strictly factual and administrative: case status, documents, appointments. Any question touching the merits, strategy or prospects of success is handed to the lawyer, with context.
What about professional secrecy?+
The agent runs inside the firm’s environment, with per-matter access walls and full logging. Your data is never used to train third-party models, and hosting is chosen with you — including on-premise if the firm requires it.
What if the agent does not know the answer?+
It says so and hands over: the ticket goes to the human queue with a sourced draft and the full conversation context. A reliable agent is one that knows its limits — that is a design rule, not an option.
Which channels can the agent answer on?+
Email, website chat, WhatsApp, or your existing ticketing tool (Zendesk, Freshdesk, shared inbox…). It works where your clients already write.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic