Operations watchdog for carriers and logistics providers
A slipping route, a broken tail lift, a saturated dock: in transport, every hour between incident and detection is paid in penalties and client calls. The watchdog monitors operations continuously, nights and weekends included.
In your day-to-day
- 01
Alert when a route’s delay threatens constrained delivery slots (dock appointments, LEZ windows).
- 02
Detection of a vehicle immobilised abnormally long or a driver unexpectedly inactive.
- 03
Flagging of orders integrated in the TMS but unplanned at H-12 from theoretical departure.
A typical scenario
A full-truckload carrier runs 50 rigs, a third of them at night. Between 10 PM and 6 AM nobody watches the dispatch screen — problems surface over morning coffee.
- 01
At 3:10 AM, a rig stops 40 minutes at an unplanned rest area: the watchdog crosses the telematics position with the plan and opens an “abnormal stop” anomaly without waking anyone.
- 02
At 4:30 AM, accumulated delay threatens the 6 AM slot at a retail distribution centre: the watchdog texts the on-call manager with the new ETA and the booking number to renegotiate.
- 03
Come 6 AM, the first dispatcher in finds the night summarised: two anomalies self-resolved, one action pending with full context.
What changes
Missed-slot penalties are now played out at 4:30 rather than 8 AM: the on-call manager is warned while renegotiation is still possible, not once the truck is already turned away at the dock.
Order of magnitude
Working assumptions
- →around fifteen night incidents a month: delays, abnormal stops, immobilisations
- →2 to 4 hours between incident and detection today, versus minutes under continuous watch
- →a missed retail slot penalty of €150 to €500 depending on contracts
Detection cut from hours to minutes across some fifteen monthly incidents — if a third of penalties are avoided, savings sit around €1,000 to €2,500 a month, before counting the commercial cost of clients warned too late.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
The operations inbox receives hundreds of messages a day — urgent pickups, PODs, claims — drowned in internal coordination.
- →
Freight receivables pile up because collection always comes after operations.
- →
A route going wrong at 5 AM is only seen at office opening — after the first client calls.
How it works
- 1
Continuous watch over your flows
Stock, orders, deliveries, payments, queues, systems: the watchdog reads your tools continuously and learns each flow’s normal behaviour.
- 2
Signal, not noise
A seasonal variation is not an anomaly. The watchdog qualifies each gap — normal, watch, incident — and only alerts when action is useful. That triage is what keeps alerts trusted.
- 3
The right person, with context
The alert reaches the person who can act, with the diagnosis: what, since when, how big, and first leads. Escalation is automatic if nobody acknowledges.
Typical results
4 min
from anomaly to alert, observed in production
24/7
watching, nights and weekends included
÷10
alert volume, thanks to signal/noise triage
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can the watchdog warn the client before they notice?+
If you authorise it: on a qualified delay, it can notify the consignee with the new estimated slot — often the difference between an informed client and a penalty.
What data does it work from — telematics, TMS?+
Both where possible: telematics positions crossed with the TMS plan. Otherwise it uses what exists — TMS statuses, check-ins, subcontractor notifications.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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