Email triage for carriers and logistics providers
A carrier’s operations inbox is a textbook case: hundreds of messages a day, of which only a handful — urgent pickup, POD request, client claim — demand immediate action.
In your day-to-day
- 01
Detection of urgent pickup requests, forwarded to the area dispatcher within minutes.
- 02
Automatic extraction of references (order number, consignment note) into the TMS, no retyping.
- 03
Automatic reply to POD requests with the document attached, without going through operations.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
How does the agent tell urgent from the rest in our flow?+
Rules are calibrated on your real flow during a measurement phase, then run in assisted mode before going autonomous. Urgency criteria — sender, wording, references — are yours, made systematic.
Clients have written to the same address for years — must it change?+
No — the agent works inside the existing mailbox. Your clients see no difference except response speed.
What if the agent misclassifies an important message?+
Rules are calibrated on your real flow and start in assisted mode: the agent proposes, your team validates, the agent learns. Autonomous sorting is only switched on once reliability is demonstrated — and everything stays browsable, nothing is deleted.
Does it work with Gmail, Outlook, a shared inbox?+
Yes — Gmail, Microsoft 365, IMAP, shared inboxes and aliases. The agent works inside your existing mailbox, without changing the address your clients know.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic