Client portal for carriers and logistics providers
Your shippers want to see their flows without calling operations: pickup statuses, PODs, disputes, invoices. The portal exposes their slice of the TMS, live, and each client sees only their own shipments.
In your day-to-day
- 01
Tracking of ongoing shipments with real statuses, no call or email to operations.
- 02
Clients download PODs and consignment notes themselves, as soon as signed.
- 03
Claims filed in the portal, pre-qualified for your disputes team.
A typical scenario
A 15,000 m² logistics platform manages stock and shipping for some thirty e-commerce and industrial shippers. Every shipper calls or writes about the same things: stock level, order status, PODs, disputes.
- 01
Each shipper gets a walled-off access: their stocked references, their orders in preparation, their shipments with consolidated carrier status — nothing from other accounts.
- 02
PODs and receipts land in the portal as soon as signed, indexed by order number; the shipper downloads them without touching customer service.
- 03
A shipper spots an inventory gap: they open a claim directly on the line concerned, photos attached, and follow its handling step by step.
What changes
“Can you tell me where things stand on…” requests vanish from the customer-service phone, and the platform turns transparency into a sales argument against competing 3PLs.
Order of magnitude
Working assumptions
- →about thirty shippers generating around 50 requests a day (status, stock, documents)
- →5 minutes per request handled manually by customer service
- →80% of requests answerable from data already in the WMS
In the order of 40 requests a day self-served through the portal — roughly 3 customer-service hours freed daily, and a retention argument that shows up at contract renewal.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
The operations inbox receives hundreds of messages a day — urgent pickups, PODs, claims — drowned in internal coordination.
- →
Freight receivables pile up because collection always comes after operations.
- →
A route going wrong at 5 AM is only seen at office opening — after the first client calls.
How it works
- 1
Plugged into your tools, not a second entry
The portal reads live from your project-management tool, your CRM, your invoicing. Your team works as before; the client sees their slice, always current.
- 2
Approval built in
The client approves deliverables directly in the portal — an entire email thread disappears per revision round. Every approval is dated and traced.
- 3
Access walled by construction
Each client account reaches only its own projects and documents — never a neighbour’s. Minimal rights, every view logged: compliant by design, not by patch.
Typical results
-80%
“where is my project?” emails, typical order of magnitude
24/7
clients check on their own, whenever suits them
4-6 wks
to a first useful version in production
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Can one shipper see another’s flows?+
Never: per-account walls are built in from design — each client reaches only their shipments and documents, and every view is logged.
Does the portal replace existing EDI with key accounts?+
No, it complements it: EDI continues for structured flows; the portal serves clients without EDI and human uses — checking, downloading, claiming.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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