AI agents & automation
The shared inbox that sorts itself
An operational inbox receiving hundreds of messages a day always ends the same way: as an archive nobody opens. The triage agent reads every message, spots what needs action, answers the recurring, and routes the rest to the right person with the context already extracted.
The problem it removes
- 01
The overwhelming majority of messages are never opened — and real client requests drown among them.
- 02
Everyone sorts “their” part by their own rules; nobody shares the same definition of urgent.
- 03
Attachments and references (purchase orders, case numbers) are retyped by hand into other tools.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
What if the agent misclassifies an important message?+
Rules are calibrated on your real flow and start in assisted mode: the agent proposes, your team validates, the agent learns. Autonomous sorting is only switched on once reliability is demonstrated — and everything stays browsable, nothing is deleted.
Does it work with Gmail, Outlook, a shared inbox?+
Yes — Gmail, Microsoft 365, IMAP, shared inboxes and aliases. The agent works inside your existing mailbox, without changing the address your clients know.
Does the agent read my whole history?+
Only what is needed, defined with you: usually the incoming flow from go-live, plus a sample of history to calibrate the rules. Minimal access, logged, GDPR-compliant.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic