AI that answers “is my car ready?” while the workshop repairs

Invoice follow-up

Walk-in customers pay at handover — but companies, fleets and insurers pay on invoice, in theory. The agent chases every workshop invoice by its real due date, with the repair order and supporting documents attached, and flags drifting accounts before the next job comes in.

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AI support desk

A garage’s customer questions fit in three sentences: where is my car, how much will it cost, when can I come in. The agent answers them alone by reading the DMS and the workshop diary, and only disturbs the team for real decisions.

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WhatsApp sales agent

Estimate requests — tyres, timing belt, clutch — and questions about advertised used cars arrive in the evening and at the weekend, when the deal is decided. The first garage to answer with a coherent price or a slot takes the customer.

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Regulatory watch

Evolving roadworthiness tests, low-emission zones, statutory warranty on used cars, e-invoicing: the regulation around a garage changes faster than the trade itself. Every missed deadline is paid for in a dispute or a blocked sale.

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Automated reporting

Workshop utilisation, invoiced versus clocked hours, parts margin, used-car stock rotation: a garage’s numbers exist in the DMS but nobody looks at them before month-end. The agent pulls them every morning before opening.

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Email triage

A garage’s inbox mixes booking requests, assessment reports, parts order confirmations, customer follow-ups and supplier advertising. A handful of these messages condition a same-day handover; they wait in the queue like the rest.

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Operations watchdog

A repair order open for eight days, a backordered part blocking a promised handover, a courtesy car never returned: in a garage, these drifts surface when the customer gets angry. The watchdog spots them while there is still time.

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Client portal

Your customers — and above all your fleet managers — want to follow their vehicles without calling the front desk: repair-order status, estimates to approve, invoices, service history. The portal exposes their slice of the DMS, live, and each account sees only its own vehicles.

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