AI that relieves the front desk — never the care

Invoice follow-up

Between rejected insurance claims, pending complementary-insurer payments and patient balances, a practice leaves fees uncollected every month because nobody has time to chase them. The agent tracks every receivable — insurer, complementary fund, patient — and follows up in a tone fit for a care relationship.

→

AI support desk

The vast majority of calls to the front desk are not medical: opening hours, directions, documents to bring, instructions before an exam. The agent answers those on its own from your approved instructions — and never answers a medical question, which it refers to the care team.

→

WhatsApp sales agent

For a practice, the topic is not sales but access: patients ask for appointments in the evening, and slots freed by cancellations stay empty because nobody has time to call the waiting list. The agent handles conversational appointment booking within a strictly administrative frame.

→

Regulatory watch

Procedure coding, insurance agreements, data-protection duties on health data, software certification: the regulatory frame of a practice moves without warning. The agent watches the official sources for your specialty and flags what changes for your practice.

→

Automated reporting

A practice’s activity is scattered across the diary, claim transmissions, accounting and sometimes several sites. The agent gathers the indicators that matter every week — fill rate, no-shows, collections, rejections — without touching medical records.

→

Email triage

A medical front-desk inbox mixes appointment requests, patient questions, reports, insurers and suppliers — with, drowned among them, requests that touch on care. The agent sorts the flow with one absolute rule: admin is handled, medical is passed on, never interpreted.

→

Operations watchdog

A practice day derails by accumulation: rejected claims in a row, cascading empty slots after cancellations, equipment past its inspection date. The watchdog monitors these administrative and logistical flows continuously and alerts the right person — without ever touching the clinical.

→

Client portal

Patients call to confirm an appointment, ask for an invoice again or find out which documents to bring — back-and-forth that a well-fenced online space absorbs. The portal covers the administrative side of the patient journey; it is neither a medical record nor a care-messaging channel.

→