Invoice follow-up for e-commerce brands and online sellers
B2C collects at checkout, but as soon as a brand sells B2B — resellers, corporate gifting, wholesale orders — invoices at 30 or 45 days pile up untracked between two peaks. The agent chases every invoice by its real due date, with the purchase order and delivery note attached.
In your day-to-day
- 01
Chasing resellers and key accounts at D+5, with invoice and delivery note attached automatically.
- 02
Reconciling marketplace payouts against shipped orders, gaps and deductions flagged.
- 03
Automatic pause of the reminder sequence when a credit note or a return dispute is open on the account.
A typical scenario
An online brand doing €8M in revenue, a quarter of it wholesale across some 120 retailers invoiced at 30 or 45 days. The two-person sales admin team absorbs the order peaks; chasing payments always slips to second place.
- 01
On Monday morning the agent has already matched the weekend’s incoming transfers: settled files are closed, partial payments flagged with the exact remaining balance.
- 02
Three weeks before winter pre-orders open, it surfaces the retailers whose outstanding balance exceeds the ceiling — sales arbitrates before accepting the restock, not after.
- 03
For a department-store corner 18 days late, the reminder goes out with the order number, the signed delivery note and the bank details: nothing to look up, nothing to dispute.
What changes
Collection stops being a quarterly catch-up session: every invoice follows its own schedule, and decisions to ship or block an account are made on current numbers.
Order of magnitude
Working assumptions
- →€2M of B2B revenue per year, roughly €5,500 invoiced per calendar day
- →contractual terms of 45 days, observed closer to 58
- →systematic chasing typically closes half the gap, about 6 to 7 days
In the order of €35–40k of cash made permanently available (6.5 days × €5,500/day) — an estimate to calibrate against your actual aged balance.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
Customer service drowns in WISMO and return requests — while marketplace messages wait under an imposed response deadline.
- →
A stockout or a broken checkout on Saturday night is discovered Monday morning, revenue gone.
- →
The B2B side — resellers, corporate orders, marketplace payouts — pays late, and nobody has time to chase between two sales peaks.
How it works
- 1
Plugged into your invoicing
The agent reads your existing tool — invoicing, accounting, ERP — with no migration and no double entry. It knows every invoice, its due date and its history.
- 2
Written reminders, not templates
Each reminder is written for that client: friendly for a good payer one week late, firm and documented by the third notice. You approve the policy once; the agent applies it.
- 3
Escalation and audit trail
Sensitive account, dispute, large amount: the agent hands over to a human with full context. Every action is logged, every euro recovered is attributed.
Typical results
-30%
average collection delay, typical order of magnitude
100%
of overdue invoices chased, no exceptions, no oversights
0 h
of human time on first-level reminders
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
We mostly sell prepaid B2C — is this agent relevant to us?+
If you are 100% prepaid B2C, barely. It becomes useful as soon as there is B2B — resellers, retail corners, corporate —, marketplace payouts to reconcile, or instalment payments whose collections fail.
Does the agent handle failed instalment payments?+
Yes: a failed instalment debit triggers a reminder with a payment link to regularise, then an escalation under your rules. It is often an online brand’s first source of unpaid balances.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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