Email triage for wholesalers and B2B distributors
A distributor’s order-processing inbox mixes everything: orders, price requests, receiving disputes, supplier follow-ups, order confirmations. The agent sorts continuously, extracts references into the ERP and routes each message to the right team.
In your day-to-day
- 01
Detection of incoming orders and line entry into the ERP — references, quantities, net price — no retyping.
- 02
Receiving disputes (shortages, breakage) pre-qualified with references and photos, handed to order processing.
- 03
Supplier order confirmations matched against purchase orders, price or lead-time gaps flagged.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent really key orders into our ERP?+
Yes, in assisted mode first: it prepares the complete order and order processing validates in one click. Once the observed error rate is zero on your standard flows, you decide to switch to autonomous entry.
What happens to an unreadable or ambiguous email?+
It goes to order processing with what the agent could extract and the blocking point identified. The agent never guesses a reference or a quantity — ambiguity is escalated, not interpreted.
What if the agent misclassifies an important message?+
Rules are calibrated on your real flow and start in assisted mode: the agent proposes, your team validates, the agent learns. Autonomous sorting is only switched on once reliability is demonstrated — and everything stays browsable, nothing is deleted.
Does it work with Gmail, Outlook, a shared inbox?+
Yes — Gmail, Microsoft 365, IMAP, shared inboxes and aliases. The agent works inside your existing mailbox, without changing the address your clients know.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic