Email triage for garages and car dealerships
A garage’s inbox mixes booking requests, assessment reports, parts order confirmations, customer follow-ups and supplier advertising. A handful of these messages condition a same-day handover; they wait in the queue like the rest.
In your day-to-day
- 01
Detection of assessment reports and approvals, attached to the repair order concerned and flagged to the workshop manager.
- 02
Booking requests extracted into the workshop diary, with the reason and registration plate already filled in.
- 03
Parts order confirmations matched against waiting repair orders, to spot what unblocks a handover.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent recognise emails from assessors and insurers?+
Yes: senders, report formats and claim references are learned on your real flow during calibration. An incoming approval is attached to its file and flagged within minutes, not discovered the next day.
Customers have written to the same address forever — must it change?+
No — the agent works inside the existing mailbox. Your customers see no difference except response speed.
What if the agent misclassifies an important message?+
Rules are calibrated on your real flow and start in assisted mode: the agent proposes, your team validates, the agent learns. Autonomous sorting is only switched on once reliability is demonstrated — and everything stays browsable, nothing is deleted.
Does it work with Gmail, Outlook, a shared inbox?+
Yes — Gmail, Microsoft 365, IMAP, shared inboxes and aliases. The agent works inside your existing mailbox, without changing the address your clients know.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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