Client portal for garages and car dealerships
Your customers — and above all your fleet managers — want to follow their vehicles without calling the front desk: repair-order status, estimates to approve, invoices, service history. The portal exposes their slice of the DMS, live, and each account sees only its own vehicles.
In your day-to-day
- 01
Real-time repair-order tracking — received, in diagnosis, awaiting parts, ready — without a call to the front desk.
- 02
Online approval of additional work discovered mid-job, logged and time-stamped.
- 03
Service history and invoices per vehicle, available to fleet managers for their whole fleet.
How it works
- 1
Plugged into your tools, not a second entry
The portal reads live from your project-management tool, your CRM, your invoicing. Your team works as before; the client sees their slice, always current.
- 2
Approval built in
The client approves deliverables directly in the portal — an entire email thread disappears per revision round. Every approval is dated and traced.
- 3
Access walled by construction
Each client account reaches only its own projects and documents — never a neighbour’s. Minimal rights, every view logged: compliant by design, not by patch.
Typical results
-80%
“where is my project?” emails, typical order of magnitude
24/7
clients check on their own, whenever suits them
4-6 wks
to a first useful version in production
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does online approval of additional work hold up in a dispute?+
Each approval is time-stamped, tied to the exact estimate and logged — a far stronger trace than a phone agreement scribbled on the repair order. Your counsel remains judge of the exact wording.
Can a fleet manager see another client’s vehicles?+
Never: per-account walls are built in from design — each manager reaches only their own fleet, and every view is logged.
Will my clients actually use it?+
Yes — if the portal answers the question they already ask by email. That is why we start with the one screen that would delete the most emails this month, put it in a few clients’ hands, and only widen on observed usage.
How is this different from giving clients access to my project tool?+
Your internal tool shows everything: internal notes, margins, other clients. The portal exposes a chosen slice, mostly read-only, dressed for someone who is not your employee. It is the difference between opening your office and opening a waiting room.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic