Invoice follow-up for marketing and communication agencies
In an agency, chasing fees is a diplomatic exercise: the debtor is also the client you will face Monday in the steering committee. The agent chases methodically — deposits, progress billings, balances — with a tone calibrated account by account, and alerts the partner before the relationship strains.
In your day-to-day
- 01
Chasing deposits unpaid before campaign launch — the condition nobody dares mention out loud.
- 02
Tracking recurring fees and media rebillings, with the breakdown of services attached.
- 03
Alerting the partner when an account’s outstanding balance crosses the threshold you set, before committing further media spend.
How it works
- 1
Plugged into your invoicing
The agent reads your existing tool — invoicing, accounting, ERP — with no migration and no double entry. It knows every invoice, its due date and its history.
- 2
Written reminders, not templates
Each reminder is written for that client: friendly for a good payer one week late, firm and documented by the third notice. You approve the policy once; the agent applies it.
- 3
Escalation and audit trail
Sensitive account, dispute, large amount: the agent hands over to a human with full context. Every action is logged, every euro recovered is attributed.
Typical results
-30%
average collection delay, typical order of magnitude
100%
of overdue invoices chased, no exceptions, no oversights
0 h
of human time on first-level reminders
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Will chasing not damage the client relationship?+
The opposite is what damages it: a late, embarrassed reminder from the project manager who should be talking creative. The agent separates roles — the accounting follow-up becomes factual and regular, the creative relationship stays intact.
We rebill media buys — does the agent distinguish fees from disbursements?+
Yes: media rebillings, often contractually due before the campaign airs, follow a stricter rule than fees. Each line type has its own reminder policy.
Will the agent upset my clients?+
That is exactly what it prevents: tone is calibrated to the client’s history and how late the invoice is, and you approve the reminder policy before go-live. A good client one week late gets a friendly nudge — not a formal notice.
What happens when a client disputes an invoice?+
The agent detects the dispute, pauses the reminder sequence and hands the case to whoever you designate, with the full history. It never negotiates on its own.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
Get my free diagnostic