Email triage for clinics and medical practices
A medical front-desk inbox mixes appointment requests, patient questions, reports, insurers and suppliers — with, drowned among them, requests that touch on care. The agent sorts the flow with one absolute rule: admin is handled, medical is passed on, never interpreted.
In your day-to-day
- 01
Routing of appointment and reschedule requests into the diary circuit, with a confirmation reply.
- 02
Care-related requests — renewals, results, clinical questions — passed to the care team, with no automatic reply on substance.
- 03
Sorting of the administrative flow: insurers, suppliers, job applications, each to the right person.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
What does the agent do with an email containing medical content?+
It routes it to the care team without replying on substance and without extracting the clinical content into other tools. Access is minimal and logged, and the circuit is documented for your GDPR compliance.
Can it answer requests for administrative documents?+
Yes, within the approved fence: invoices, attendance certificates, admission forms. Any document touching the medical record stays in the circuit your practitioners control.
What if the agent misclassifies an important message?+
Rules are calibrated on your real flow and start in assisted mode: the agent proposes, your team validates, the agent learns. Autonomous sorting is only switched on once reliability is demonstrated — and everything stays browsable, nothing is deleted.
Does it work with Gmail, Outlook, a shared inbox?+
Yes — Gmail, Microsoft 365, IMAP, shared inboxes and aliases. The agent works inside your existing mailbox, without changing the address your clients know.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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