Invoice follow-up for manufacturers and industrial SMEs
In manufacturing, the invoice often waits for goods receipt, and one quality dispute is enough to freeze payment on a whole order. The agent chases each invoice with the delivery note and acceptance report attached, and detects holds linked to an open non-conformity instead of chasing blind.
In your day-to-day
- 01
Reminder at due date with invoice, signed delivery note and certificate of conformity attached automatically.
- 02
Reminder sequence paused when a non-conformity is open on the order, flagged to the quality team and the account manager.
- 03
Escalation when a client’s outstanding balance exceeds your credit-insurance ceiling or a threshold you set.
How it works
- 1
Plugged into your invoicing
The agent reads your existing tool — invoicing, accounting, ERP — with no migration and no double entry. It knows every invoice, its due date and its history.
- 2
Written reminders, not templates
Each reminder is written for that client: friendly for a good payer one week late, firm and documented by the third notice. You approve the policy once; the agent applies it.
- 3
Escalation and audit trail
Sensitive account, dispute, large amount: the agent hands over to a human with full context. Every action is logged, every euro recovered is attributed.
Typical results
-30%
average collection delay, typical order of magnitude
100%
of overdue invoices chased, no exceptions, no oversights
0 h
of human time on first-level reminders
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
What does the agent do when a client withholds payment over a quality dispute?+
It detects the link between the invoice and the open non-conformity, pauses the reminder sequence and hands the case to the quality team with the history. Chasing a client mid-dispute is the surest way to anger them — the agent never does it.
Our key accounts use supplier portals with self-billing — does that work?+
Yes: each account’s rules — self-billing, imposed payment terms, portal statuses — are configured at go-live. The agent follows the portal statuses and only chases what genuinely needs chasing, through the accepted channel.
Will the agent upset my clients?+
That is exactly what it prevents: tone is calibrated to the client’s history and how late the invoice is, and you approve the reminder policy before go-live. A good client one week late gets a friendly nudge — not a formal notice.
What happens when a client disputes an invoice?+
The agent detects the dispute, pauses the reminder sequence and hands the case to whoever you designate, with the full history. It never negotiates on its own.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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