Email triage for law firms
A firm’s inbox receives court notifications, opposing counsel’s submissions, client documents and assorted enquiries every day — and one missed notification can cost a deadline. The agent sorts the flow, attaches each message to the right matter and surfaces what binds the firm.
In your day-to-day
- 01
Priority flagging of court notifications and messages linked to the RPVA e-filing platform, attached to the matter concerned.
- 02
Attachment of submissions and exhibits received to the right matter, with references already extracted.
- 03
Routing of new-prospect enquiries into the firm’s intake process, out of the flow of live matters.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
These emails are covered by professional secrecy — how is that handled?+
The agent runs inside the firm’s mailbox, with no copy leaving your environment: minimal access, every action logged, no data used to train third-party models. The setup is documented so the firm can answer for it.
What if it misfiles a procedural notification?+
It starts in assisted mode: it proposes, your secretariat validates, and nothing is ever deleted or moved out of your sight. Autonomous sorting is only enabled on categories where reliability is demonstrated — and court notifications are always surfaced, never silently filed.
What if the agent misclassifies an important message?+
Rules are calibrated on your real flow and start in assisted mode: the agent proposes, your team validates, the agent learns. Autonomous sorting is only switched on once reliability is demonstrated — and everything stays browsable, nothing is deleted.
Does it work with Gmail, Outlook, a shared inbox?+
Yes — Gmail, Microsoft 365, IMAP, shared inboxes and aliases. The agent works inside your existing mailbox, without changing the address your clients know.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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