Email triage for construction firms and tradespeople
A construction company’s inbox mixes everything: supplier invoices, tenders, quote requests, site emergencies, job applications. The agent sorts the flow, extracts documents and deadlines, and surfaces within minutes whatever is blocking a site.
In your day-to-day
- 01
Detection of site emergencies — missing delivery, breakdown, blocked access — passed to the works supervisor concerned.
- 02
Routing of supplier invoices to accounting with the project allocated and the delivery note matched.
- 03
Extraction of incoming tender files with the bid-submission deadline recorded in the right place.
A typical scenario
At a 20-employee multi-trade contractor, the contact@ mailbox swallows 120 messages a day — and the secretary alone decides, between two calls, what counts as urgent.
- 01
At 7 AM, the builders’ merchant announces a delay on the flooring delivery: the alert reaches the right supervisor with the project identified, before the morning brief.
- 02
Temp workers’ timesheets are extracted and fed into the hours spreadsheet, with no retyping.
- 03
A foreman’s job application reaches management the same day, instead of ageing under supplier newsletters.
What changes
The inbox stops being a lottery: everyone receives what concerns them and nothing else, and whatever blocks a site never sleeps until tomorrow.
Order of magnitude
Working assumptions
- →120 messages a day
- →roughly 2 minutes of reading and dispatching per message
That is 4 hours of theoretical sorting a day — in the order of 20 hours a week that nobody was really doing, now absorbed continuously.
Indicative estimate built on average sector assumptions — it gets recalibrated on your actual volumes during scoping.
What eats your days
- →
Progress payments and final accounts settle months late, and retention money ends up forgotten.
- →
The office drowns in email — supplier invoices, tenders, after-sales requests — while everyone is on site.
- →
A project’s real margin only surfaces at the final account, when nothing can be fixed anymore.
How it works
- 1
Measure before sorting
We start by measuring the real flow: who writes, about what, what actually needs action. Sorting rules are built on that data — not on impressions.
- 2
Sort, extract, route
The agent classifies each message, extracts the useful data (references, amounts, deadlines) into your tools, and routes to the right person. Urgent items are flagged within minutes.
- 3
Answer the recurring
Acknowledgements, document requests, standard questions: the agent replies on its own within the approved fence. The rest lands pre-qualified in your team’s queue.
Typical results
95%
of messages classified and routed with no human involved
4 min
between an urgent message arriving and being flagged
0
client requests lost in the pile
Orders of magnitude observed in production; your diagnostic sets your own baseline and targets.
Frequently asked questions
Does the agent handle heavy attachments, drawings and tender packs?+
Yes: it extracts the documents, files them by project or tender in your folder structure, and flags incomplete packs instead of letting them sleep in the inbox.
We run several mailboxes — contact, accounting, supervisors. Does it cover them all?+
The scope is defined with you: the agent can cover several mailboxes with rules specific to each, and route messages that landed in the wrong place.
Is this the problem eating your team’s time?
Tell us how you work today — 30-minute call, then a free written diagnostic of what this agent would change for you, with numbers.
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