AI Support Ticketing System
L1 support that handles itself.
60%
L1 auto-resolution
<30s
Response time
+28%
CSAT score
€44K
Annual savings
The Challenge
A SaaS company was paying €2,800/month for Zendesk. Their L1 support team was overwhelmed — average response time was 4.5 hours. 60% of tickets were repetitive (password resets, billing questions, how-to guides). Agent burnout was high, and CSAT was dropping.
The Solution
We built an AI-first support system. The AI agent handles all incoming tickets: it auto-categorizes, attempts resolution using the knowledge base, and only escalates complex issues to humans. It learns from every resolved ticket, improving accuracy over time. Smart routing ensures escalated tickets reach the right specialist instantly.
Tech Stack
“Our support team went from firefighting to strategic. The AI handles the noise so humans handle what matters.”